However, they face more challenges when it comes to managing customer returns. Online retailers have a larger global audience and reach than brick-and-mortar stores. Platforms such as eBay and Amazon have become go-to destinations for shoppers, with more and more retailers opening stores on these sites to access a global customer base. With online shopping now the default for many people, retailers scramble to get a piece of the pie. What Happens to Products That Have Been Returned To Amazon?
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